RETURNS PROCESS

If any product in your order is received broken, faulty, your order is incorrect or you have simply changed your mind, please endeavour to let us know within 24 hours of delivery by completing our Returns form. You can do this by simply going to your 'account' and clicking on Return Item(s). Alternatively you can email us at support@ciceros.co.uk with your order number and we'll do our best to get back to you.

For unwanted orders, you have seven days from receiving your delivery to return your unused item(s) in its original condition back to us. We reserve the right to reject any orders not returned in it's original condition.

All products in 'Household and Toiletry' are exempt from our returns policy (unless broken or faulty.)

You will be able to upload any relevant supporting images on the Returns Request Form.

All refunds will be made via your original payment method. Please note the bank may take up to ten working days to process this.

Our policy lasts 7 working days from the time you received the delivery.

Several types of goods are exempt from being returned. Perishable goods such as chocolates, fresh food, some health and personal care items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.

If your request is approved, then a refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 work working days.

Late or missing refunds

If you haven't received a refund within 10 working days we advise waiting 2 more days in case of busy periods.

If you've done all of this and you still have not received your refund yet, please contact us on support@ciceros.co.uk


Delivering your return back to Cicero's

To return your product(s), you should mail your product to:

Unit 1 Dacre Industrial Estate,
Fieldings Road,
Cheshunt
EN8 9TJ

You will be responsible for paying for your own delivery costs for returning your item(s). Delivery costs are non-refundable.  

If you are delivering an order over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

RETURNS POLICY

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 7 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: Unit 1 Dacre Industrial Estate, Fieldings Road, Cheshunt, Waltham Cross EN8 9TJ. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on March 4, 2019

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